1. (This is really important!) Get a Return Authorization Number first. If the customer ordered the wrong item or changes their mind, they need to obtain a return authorization and return instructions. Please reach out to our Customer Care Department or your Sales Representative within 30 days of receiving your product. Any credit due will be initiated when the product is received by our warehouse. Return authorizations are only valid in our system for 45 days. Please provide us with a valid tracking number when the item ships. The customer will be responsible for all shipping and handling charges (original and return freight), unless BankSupplies was responsible for the product error.

2. Repack all items with care.
Please repackage the item in the original packaging if possible, and with the same care we used when we sent it out. The returned product must be undamaged from shipment or use. If not, we reserve the right to refuse credit if the item is not in resalable condition.

3. Custom-made items are not returnable.
We stock items based on industry standards and popularity. When you come to a page on our website that gives you control to pick things like fabrics, colors, fonts, lock- types, etc., that is a good sign that this item is being custom made just for you and we will not be able to accept a return.